NRGbet Privacy Policy

We at NRGbet Online Casino take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how NRGbet Online Casino collects, uses, stores, and safeguards your information when you visit nrg.bet, create an account, or use our gaming and sportsbook services. By registering with us, you agree to the practices described below.

Who We Are

NRGbet is owned and operated by Sharedbet Limited, a company registered in England and Wales under number 14880373, with its registered office at 255 Old Shoreham Road, Hove, England, BN3 7ED. We hold a remote gambling licence issued by the UK Gambling Commission (account 63635, licence number 063635-R-338041-006), authorising us to offer remote casino, remote bingo, and remote betting services. Our platform and sportsbook technology are supplied by Playbook Gaming Ltd. When you play at NRGbet, you are entering into an agreement with Sharedbet Limited as the data controller responsible for your personal information.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity, and comply with our licensing obligations. At NRGbet, we gather data both directly from you and automatically through your use of our site.

• We collect registration details such as your name, date of birth, address, email, and phone number
• We collect identity verification documents required under UK Gambling Commission rules
• We record payment information when you deposit or withdraw via Visa, Mastercard, Maestro, Apple Pay, or bank transfer
• We track your gaming activity, including slot play, live casino sessions, and sportsbook bets, to improve our services
• We collect technical data such as your IP address, device type, and browser information
• We log your communications with our customer support team

How We Use Your Data

Our NRGbet platform uses your personal information for a range of legitimate business and regulatory purposes. We process your data to open and manage your account, process deposits and withdrawals, and deliver promotions such as our welcome offer involving Big Bass slots and free spins. Here at NRGbet, we also use your information to detect fraud, prevent money laundering, and support responsible gambling tools. We may analyse your activity to tailor bonuses through our NRG Slots Club loyalty programme and to communicate relevant updates about games, tournaments, and account notices.

Legal Basis for Processing

We rely on several legal grounds to process your data, including the performance of our contract with you, compliance with UK Gambling Commission licensing conditions, our legitimate interests in running a secure platform, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting other processing activities.

Sharing Your Information

We do not sell your personal data. However, our NRGbet Casino operations require sharing certain information with trusted third parties to function properly. We share data with payment processors to facilitate transactions, identity verification providers to confirm your age and identity, game providers such as Pragmatic Play, Hacksaw Gaming, Relax Gaming, and other suppliers listed on our platform, and regulatory bodies including the UK Gambling Commission when legally required. Our NRGbet team may also disclose information to law enforcement agencies where necessary to prevent crime or comply with court orders.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on nrg.bet. These tools help us remember your preferences, keep you logged in, and understand how you interact with our games and sportsbook. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more detail, please refer to our separate Cookies Policy.

Data Security

We implement industry-standard security measures to protect your personal and financial information. Our NRGbet platform uses encryption technology during data transmission and secure storage protocols to prevent unauthorised access. Despite these measures, no system is completely infallible, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations under the UK Gambling Commission licence. Typically, we keep account and transaction records for a minimum period required by anti-money laundering regulations, after which we securely delete or anonymise the information.

Your Rights

As a player with NRGbet Casino, you have rights regarding your personal data under UK data protection law. We want you to understand and exercise these rights freely.

• You have the right to access the personal data we hold about you
• You can request that we correct inaccurate or incomplete information
• You may ask us to erase your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities
• You have the right to data portability where technically feasible
• You may lodge a complaint with the Information Commissioner's Office if you believe we have mishandled your data

To exercise any of these rights, you can contact our support team at [email protected], through our contact form, or via our help centre. We aim to respond to all requests promptly and in accordance with applicable law.

International Data Transfers

As part of our operations, we may transfer your data outside the United Kingdom to service providers who assist us in delivering our platform. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with UK data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged eighteen and over. We do not knowingly collect information from minors, and our identity verification procedures are designed to prevent underage access to NRGbet Online Casino.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through our website or via email. We encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to our customer support team at [email protected], through our online contact form, or via our help centre. We are here to address any concerns you may have about privacy and data protection at NRGbet.