NRGbet Terms and Conditions

Welcome to NRGbet. These terms and conditions govern your use of our website, our mobile applications and all services we provide. By creating an account with NRGbet casino, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our platform.

Who We Are

NRGbet is owned and operated by Sharedbet Limited, a company registered in England and Wales under company number 14880373, with its registered address at 255 Old Shoreham Road, Hove, England, BN3 7ED. We are licensed and regulated by the UK Gambling Commission under account number 63635, operating licence 063635-R-338041-006, which covers remote casino, remote bingo, remote general betting on real events and remote general betting on virtual events. Our platform and sportsbook technology are supplied by Playbook Gaming Ltd. At NRGbet, we operate within the regulatory framework of the United Kingdom and Ireland, and we take our licensing obligations seriously.

Eligibility to Use Our Services

To register an NRGbet account, you must meet the following requirements:

• You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher
• You must be a resident of the United Kingdom or Ireland, as these are our target markets
• You must provide accurate, complete and truthful information during registration
• You must not be excluded from gambling through self-exclusion schemes or court order

We reserve the right to request identity verification documents at any time, and we may suspend your account until such verification is completed. Our casino conducts these checks to comply with anti-money laundering and responsible gambling regulations.

Account Registration and Security

When you register at NRGbet, we ask you to create a secure password and keep your login credentials confidential. You are responsible for all activity that occurs under your account. If you suspect unauthorised access, you must notify us immediately through [email protected]. We at NRGbet will investigate any reported breach and may temporarily freeze your account while we do so.

Each player may hold only one account with us. Our Nrg Bet platform may close duplicate accounts and withhold any associated balances pending investigation.

Deposits and Withdrawals

We accept GBP and EUR as our supported currencies. Our accepted deposit methods include Visa, Mastercard, Maestro, Apple Pay and bank transfer. Withdrawals can be made via Visa, Mastercard, Maestro, Apple Pay, bank transfer and cheque. The minimum deposit is EUR 10, or GBP 5 for card payments and GBP 10 for bank transfers. The minimum withdrawal amount across our casino is EUR 10.

Our withdrawal limit is set at GBP 100,000 per month. Processing typically takes 48 hours for pending time, depending on the method used, whether it is your first cashout, and whether your deposit and withdrawal methods differ. Once approved, cashouts are generally completed within 2 to 5 business days. We at Nrg Bet reserve the right to request additional verification before releasing larger withdrawals.

Bonuses and Promotions

At NRGbet, we offer a welcome bonus for new players: deposit GBP 25 and wager GBP 25 on Big Bass slots using code nrg100 to receive 100 free spins on Big Bass Bonanza. These spins are worth GBP 10 in total at 10p per spin, expire after 7 days, and any winnings generated carry a 10x wagering requirement before withdrawal.

Our NRG Slots Club rewards players who wager GBP 250 or more on selected slots between Monday and Sunday with 50 free spins. We also run Pragmatic Play Drops & Wins tournaments, weekly free spins offers and provider-led tournaments throughout the year. All bonus terms, including wagering requirements, game restrictions and expiry dates, are specified at the time the offer is presented, and we reserve the right to amend, withdraw or cancel any promotion at our discretion.

Games and Providers

Our NRGbet casino library includes 1,054 games in total, comprising 928 slots and 99 live casino games. We work with leading providers including Pragmatic Play, Hacksaw Gaming, Relax Gaming, Thunderkick, Playson, Wazdan, Blueprint Gaming, Print Studios, ReelPlay, Realistic Games, Fantasma Games, 1x2 Network and Playbook Gaming, among others. Our live dealer tables are powered by Pragmatic Play Live. Game types available at NRGbet casino include slots, live casino, digital table games, bingo, game shows, crash games, Slingo, virtual sports and a full sportsbook.

We make reasonable efforts to ensure all games function correctly and that outcomes are determined by certified random number generators where applicable. However, we are not liable for technical malfunctions beyond our control, and in such cases, affected bets may be voided.

Responsible Gambling

We are committed to promoting responsible gambling across our platform. We provide tools including deposit limits, session limits, self-exclusion and reality checks. If you feel your gambling is becoming problematic, we encourage you to contact our support team or external organisations specialising in gambling harm. You agree that we may suspend or close your account if we have reasonable grounds to believe you are gambling beyond your means.

Customer Support

Our support team is available via e-mail, a contact form, our help centre and social media channels. You can reach us directly at [email protected]. We currently provide support in English. We aim to respond to all enquiries as promptly as possible, though response times may vary depending on query complexity.

Account Suspension and Termination

We reserve the right to suspend or terminate your NRGbet account if we reasonably believe you have breached these terms, provided false information, engaged in fraudulent activity, or violated applicable law. In such cases, we may withhold winnings pending investigation. You may also close your account at any time by contacting our support team.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes, new features or operational requirements. We will notify you of material changes through our website or via e-mail. Your continued use of NRGbet casino after such changes constitutes acceptance of the revised terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the law of your country of residence.

By using NRGbet, whether through our desktop site, mobile web, iOS app or Android app, you confirm your acceptance of these terms. If you have any questions regarding our terms and conditions, please do not hesitate to contact us at [email protected].